Refund policy

1. Return Eligibility
To be eligible for a return, the item must:
Be unused, unworn, and in its original condition
Be returned with original packaging, tags, and accessories
Have a valid proof of purchase (order ID or invoice)
Not fall under the non-returnable category (see below)
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
You can request a return within [7 DAYS] of receiving your order.
Any requests made after this period may not be accepted.
3. Return Process
To initiate a return:
Contact us at [anuj808835@gmail.com] with your order details
Share reason for return along with product images (if applicable)
Our team will review and provide return instructions
Once approved, you will be guided on how to ship the product back.
4. Refund Process & Timing
Once we receive and inspect the returned item, we will notify you of the approval or rejection
If approved, your refund will be processed within [3 to 5 working days]
The amount will be credited to your original payment method or as store credit (based on your preference)
Please note: It may take additional time for your bank or payment provider to process the refund.
5. Exchange Policy
We offer exchanges for:
Wrong size (if applicable)
Defective or damaged items
Exchange requests must be made within [7 DAYS] of delivery and are subject to product availability.
6. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
Please contact us within [48 HOURS] of delivery
Share clear photos or videos as proof
We will arrange a replacement or full refund at no extra cost.
7. Non-Returnable Items
The following items cannot be returned:
Personal care or hygiene products
Items marked as “Final Sale” or “Non-Returnable”
Used, washed, or damaged items (not due to our fault)
Customized or personalized products
8. Return Shipping Costs
If the return is due to our error (wrong or defective product), we will bear the return shipping cost
For other reasons (change of mind, incorrect order), the customer may be responsible for return shipping charges [or specify if free returns]
9. Contact Us
For any return or refund queries, reach out to us:
Email: [anuj808835@gmail.com]
Address: [115/105 A2 Maswanpur 208019]